Rad rover 6 plus weight1/15/2024 ![]() From looking deeper into the controller, it appears that getting it to fit into a small space while dealing with the heat over an intense bike ride on a very hot day is a challenge. If you have a controller go bad on a 6+, do not expect to be able to replace it or ride the bike any time soon. UPDATE AFTERNOON Email Response Status from RAD Phone CallĬonfirmed Rad ran out of spare controllers for the 6+ and they are on back order with no estimated delivery date. Although the option is intended for a status on a bike order, it appears to work well for a parts order too. ![]() The RAD support number is 1-80 and chose the option to get a status on an order. I am curious if being out of stock would be an indicator of a high failure rate on the controller. I asked for some additional detail like: is RAD out of the part or is it on back order. The RAD support person (very nice) will either call back or email me with the status. The controller was not picked at the warehouse. The cable assembly was picked at the warehouse. It appears that after it is running again confirming root cause, I will need to order spare parts because the Rad turn around time on parts is unacceptable. I assumed it was reliable transportation and repair parts could be shipped quickly. Order #XXXXXX Wiring Harness - RadRover 6 and Controller - RadRover 6 HS. From what I have been reading, others are insinuating that Rad is slow walking warranty items to minimize the cost of warranty work. They need to be shipped or an explanation of delay needs to be provided. Warranty repair parts have been in processing too long. ![]() Warranty Repair Parts in Processing too Long - Needs to be Shipped UPDATE I submitted the following to Rad this morning It turns out that it weighs too much for a standard bicycle carrier. ![]() I purchased and assembled a trailer hitch motor cycle carrier for the bike. I am unsure it has the same reliability as a car. I intended the bike to be a reliable alternative to a car. Although there was a holiday in the middle, it has been over a week for the 2-3 day processing estimate. The second concern is the length of time for order processing prior to shipping. But, the file on my Dropbox account shared just fine allowing the process to continue. Of course, the Rad provided folder failed again. I tried once more and added the file to my Dropbox account and shared my folder with the Rad technician. The Rad technician indicated the folder was empty and the file did not upload. But, would not allow me to verify the video upload was successful. A couple of concerns identified during the process are that the Dropbox folder provided by Rad for the video upload allowed me to upload the video file. Especially, when the main display of the battery charge level works just fine. ![]() I can understand not replacing the battery due to a display issue that does not effect the performance of the bike. I also noticed the battery charge status on the battery pack quit working. Everything else works fine including the lights, breaks and display (no errors). It had been sitting with the battery in it for several months, when I jumped on and received the big surprise. As you can see, the bike was parked for a few months. The symptoms were basically what is in the title. The order is still in processing and has not shipped yet. After sending Rad a video of me performing all of the tests, they ordered a new Controller - RadRover 6 HS $159 and Wiring Harness - RadRover 6 $39 on. I am working through this with Rad as a warranty issue. ![]()
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